The access to the customer and tech support that a web hosting company provides can tell you a lot about the services they supply as well. When you're allowed to use just emails and / or tickets, you have most probably come across some reseller and not the website hosting provider. If this is the case, you will probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the true website hosting company for further assistance. If the supplier can provide various ways of communication with quick response time available at any time, they are most likely the top provider, not just a reseller. Which means that you'll benefit from prompt assistance and high quality support as they will have direct access to the servers where your account is. Whatever the issue - technical or sales, it's generally better to communicate with your hosting company right away through your favourite way of communication.

24/7 Customer Support in Web Hosting

All of our Linux web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting services before you make an order or you're a current customer and you have any kind of question or a difficulty, you can contact us any time, which includes holidays and weekends. We have multiple channels to get in touch with us - several telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues which require more time to investigate and take care of. Unlike various other web hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, which means that regardless of what your trouble is, it'll be resolved on time and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide feature 24/7 customer and tech support, which means that no matter what problem you have, you can contact us and we'll assist you without delay. The guaranteed reply time for each email or trouble ticket that you open through your Hepsia hosting Control Panel is just one hour; typically the reply time hardly ever is more than twenty minutes. We also provide telephone support with several local numbers worldwide plus a live chat, so that you will be able to get in touch with us and find more information about our solutions even if you don't have an account yet. We are able to help you with any question or an issue you have - payment methods, plan features, e-mail setup, web hosting account settings, etc. If you employ our services, you will not ever experience a scenario where you need to wait for a few days to get an issue resolved like you will have to do with lots of other service providers.

24/7 Customer Support in Dedicated Servers Hosting

When you obtain a dedicated server through our company, you will be able to get in touch with us at any time using several channels and the max time that you'll need to wait for an answer is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on your server. To contact us about a tech issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any basic questions or you'd like to find out about our web hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you'd like to receive help with third-party software that you cannot install or operate properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.