Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our Linux web hosting is not separate from the web hosting account. It’s included in our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any given time with just a couple of clicks, without having to log out of your account. The ticketing system features a quick-search box, which will help you track down de facto any ticket that you have already opened, if required. Moreover, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to tackle a particular problem before you actually post a ticket. The response time is maximum 60 minutes, which means that you can obtain swift assistance at any given moment and if our customer care team recommends that you do something in your account, you can do it instantaneously without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or chance upon a challenge, you can touch base with our support staff instantly without the need to go through a different system. You can browse through your website files or check different settings in your account while posting a new ticket or reading the reply to an old one. If you’ve got multiple tickets and you would like to track down a specific one, you can resort to the intelligent search box, which is available in the Help section. We will make sure you obtain a reply in less than sixty minutes irrespective of the essence of your query or issue.