If you’re a site owner, a problem might always surface and it doesn’t necessarily need to be associated with the web hosting service. For instance, something could go wrong when you bring an app up to date or some crucial data might be modified or deleted by chance. Irrespective of what the nature of the problem is, you’ll need to contact the client service team and ask them to restore a backup or to assist you in resolving the problem that you’re facing. How fast they’ll do that will determine the amount of time that your websites will be down. For particular sites like community websites or e-shops, a lengthened downtime duration often equals lost customers and money. That’s why, it is exceptionally important that you use the services of a hosting company that provides not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting come with a 1-hour reply guarantee, which suggests that regardless of what enquiry or obstacle you may have, we’ll always be there to lend you a helping hand. Actually, it seldom takes more than 30 minutes to get an issue sorted out or a question answered, and this is valid for both sales and technical matters. Our technical support staff reps will be at your service 24-7, even on holidays and weekends, so you will receive timely support at all times. We realize how priceless time can be, so by the time we respond to your email or support ticket, we’ll have enquired into the issue and, in case we haven’t sorted it out, we will supply you with more info about what you have to do on your end – if the case demands this. With our support service, you can be sure that there will be somebody to lend you a hand instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a client support ticket via your hosting Control Panel or write an email related to your semi-dedicated server, you’ll get a response within only one hour. You can contact us at any time in regard to billing, technical or general issues and considering that we will be at your service 24-7, you will always get help right on time. Depending on the particular question or issue, we will provide you with more details, resolve the problem if it’s been caused by something within our reach or advise you on what actions to take if you need to alter a particular setting for a web-based application that we can’t access. You can just forget about waiting for an entire day for each and every answer. In reality, in most cases we respond to tickets and emails within 20-25 minutes max.