You will find plenty of web hosting providers on the market, however many of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you will get through this particular way of communication varies depending on the service provider - some provide dedicated phone support, others offer basic and customer support only since some matters are more time-consuming and it is quicker to be resolved via a support ticket, particularly when the situation has to be escalated. Still, it is good to find that you could always contact your website hosting provider as there are lots of small issues that can be taken care of efficiently and timely through a telephone call, not mentioning that you will be able to get additional information for the services even before you become a customer.

Phone Support in Web Hosting

All of our web hosting plans offer phone support fourteen hours per day even on official holidays, so if you don't have an account yet, you will be able to call and learn more about our solutions or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so that you're able to contact the phone number that is closer to you. If you are a current customer, we can help you in a timely manner with all the general and billing matters as well as with multiple technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it's easier to talk with a live person so as to get things done immediately. Of course, some matters cannot be taken care of on the phone, so in such a case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we provide include live phone support for 14 hours a day. If you wonder which plan will be appropriate for your web sites, you'd like to find out more about a package's specs or you need any other information about our solutions, you are able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support representatives will help you. In case you currently own an account, you can contact us about sales and general matters, although we're often able to help with numerous technical issues as well. For strictly tech troubles you need to use our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option in case your issue needs additional time to be resolved or it needs to be escalated to our system administrators.