Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you submit to us will be responded to within maximum 60 minutes. If your support ticket or e–mail requires further assistance from a system administrator, we will timely forward it and leave a note to inform you that your matter is being worked on. If you order our Optional Managed Services package, all of the server administration tasks included there will be performed at a time that is suitable for you.
A Top–Class Customer Service
We will be at your disposal 24/7 to reply to any enquiries that you may have regarding our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help with server administration procedures, you can have a glance at our Optional Managed Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Section
Our Online Control Panel is preinstalled for every Linux dedicated hosting server. Among its functions is a rather handy integrated knowledgebase that will guide you step by step on how to use it. The majority of help articles also video versions which demonstrate all the actions that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each Online Control Panel section.